Safelite AutoGlass

Contacts

Address:
95 Louise Street, San Rafael, CA 94901
Get directions

Website:
safelite.com

Phone number:
+1 877-664-8932

Categories:
Establishment   Car repair  

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Reviews about Safelite AutoGlass

• Tara Camp

  Oct, 05 2018
  ★ ☆ ☆ ☆ ☆
  I give 1star because I have to in order to post a review. This San Rafael company branch is clueless & careless. I have been waiting on a window to be installed for ~4 months... yep, that's right 4 months. I had 2 windows that needed to be replaced and they replaced 1 within about a month. At the time I initially called to set an appointment & order my windows, I let them know 2 windows were broken and needed to be ordered & replaced. They confirmed and I was told they put the order in for both windows, quoted a price that included both windows. Upon my arrival for installation, I was told only 1 window was in, despite having confirmed they were both in prior to me driving 2 hours for installation. The lady manning the desk was flabbergasted at the mix up and was appalled that her team could have made that mistake. Taking absolutely no responsibility for the mixup/failure. She then assured me that she would make sure the window was ordered and on its way as previously declared.
  
  Tyler, the office mananger, even called me after my initial call to let me 1 window had to be special ordered from the dealer & I gave him the go ahead to order, etc. I was actually confused by call since I had already had this conversation with the person that I spoke to on my 1st call. I could continue on about how I called them biweekly for updates and continued mixups and it's not worth my time. I have given them more than ample time to make it right, patiently. I called their office last week whom assured me they get to the bottom of this and make it right... that was a week ago...
• Karla Welch

  Mar, 15 2018
  ★ ★ ★ ★ ★
  The staff at Safelite auto glass in San Rafael was very friendly and did a great job to the windshield of my mini Cooper. I dropped my car off and it was finished within hours. I was amazed when the technician took time to show how my windshield spider crack can very easily spread out with inside pressure. I highly recommend these guys for auto glass replacement.

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