Cold Stone Creamery

Contacts

Price level:
Inexpensive

Address:
1010 Court Street, San Rafael, CA 94901
Get directions

Website:
coldstonecreamery.com

Phone number:
+1 415-258-0105

Categories:
Establishment   Food   Bakery  

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Reviews about Cold Stone Creamery

• cailement rose

  May, 25 2018
  ★ ☆ ☆ ☆ ☆
  I have never had such a negative experience in a Coldstone; not what I expected at all.
  
  The girl who helped us stopped listening to what I was saying to chock her head to the side and told me that my earrings were not pierced evenly, that they were wrong, then explained her comment by saying she had OCD. I found this extremely rude and I doubt her excuse to be true per her behavior when she fixed our ice cream. She cleaned the work surface only haphazardly, didn't thoroughly clean the mixing utensils, used spoons from different ingredients without care to cleanliness or allergies, and only folded the ice cream twice, so that the ingredients were only in the middle.
  
  The ice cream tasted good, but the mix was not, and as a surprise in the bottom of my ice cream I found chocolate, an ingredient I didn't order. I'm glad I don't have any food allergies.
  
  I thoroughly did not enjoy the critic of my physical appearance, the disorganization of the ingredients, the lack of cleanliness of the work space and the utensils, and the worker's attitude in general. She was much more interested in dancing and singing to the song playing than doing a good job. I didn't get her name, but this was shortly after 9pm, on July 9th. She had gauges she was shrinking (because she talked about them after she criticized my piercings), short auburn hair, and a large black tattoo on her left forearm.
  
  This was absolutely not the experience I expected from a trusted chain.
• Angela Lucus

  Jan, 09 2018
  ★ ★ ★ ☆ ☆
  Attendant was really nice. Please take down your Frappe poster if you don't actually serve it at this location. It's false advertisement and just plain stupid when a customer sees it and your workerd have to tell them that they don't actually have it at this location.

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